Adeeb Niyazi

Coordinated credential verification processes for over 15 organizations, ensuring compliance and enhancing operational efficiency.

• Managed and coordinated weekly credential verification processes for 15+ diverse organizations, ensuring timely and accurate information flow.
• Ensured 100% adherence to GDPR compliance standards, mitigating risks and maintaining data integrity in all verification activities.
• Streamlined verification workflows, significantly reducing turnaround time for candidate credentials and improving client satisfaction.
• Developed strong organizational and communication skills through intricate coordination with multiple external stakeholders.

Resolved high-volume customer queries for Zomato, ensuring seamless service delivery and high customer satisfaction.

• Resolved 50+ daily customer queries for Zomato via phone and chat, maintaining a high level of customer satisfaction.
• Provided efficient and empathetic support for order fulfillment and delivery issues, enhancing the overall user experience.
• Demonstrated strong problem-solving abilities by quickly addressing complex customer concerns and implementing effective solutions.
• Utilized clear communication to guide users through processes, minimizing frustration and ensuring positive interactions.

Provided critical transaction support to customers, enhancing resolution efficiency and ensuring accurate service delivery.

• Assisted 100+ customers weekly with bill payments and card-related issues, ensuring accurate and efficient transaction support.
• Improved resolution efficiency for customer inquiries, contributing to faster service delivery and enhanced user trust.
• Applied meticulous attention to detail in handling sensitive financial transactions and resolving user account discrepancies.
• Developed strong user-facing communication skills, translating complex information into understandable solutions for diverse users.

Tested the current Unreserved Ticketing Service mobile application and redesigned the entire end-to-end experience. (Contact me to check it out, as it is currently under progress)

Designed a collaborative feature for ChatGPT conversations allowing users to invite collaborators on their chats for a group chat like environment allowing them to co-ordinate on projects together

Conceptualized and prototyped a collaborative travel itinerary planning application, integrating market research insights to deliver user-centric features for seamless group trip planning. PS - This project is upgrading, contact me to view!

Designed a comprehensive mobile application for a bookstore café, integrating e-commerce functionalities, a community forum, and literary offerings to enhance user engagement and drive sales. PS - This project is upgrading, contact me to view!